Aveshka is seeking IT Program Analyst (SME) to support Customs and Border Protection (CBP’s) Office of Information and Technology (OIT) in the updating its business model to better exploit technologies that are more flexible, responsive, scalable, reliable, secure and affordable.
We are looking for an experienced IT Program Analyst to support CBP OIT’s Transformation Support and Management Division (TSMD) by performing the following tasks:
Position Requirements and Experience:
Experience analyzing, documenting, and improving IT service processes
Experience reporting and briefing Senior IT Management
ITIL Foundations Certification
Strong working knowledge of industry standard ITSM tools (e.g., Remedy and Service Now)
Experience with IT Shared Services and Shared Cost Models
Excellent communication skills - clear and concise writing and oral skills are crucial to the ability to obtain and disseminate information
Aveshka is a professional services firm focused on addressing our nation’s most complex threats and challenges. As a small business we’re committed to supporting our clients’ missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.
Aveshka encourages collaborative communication and ongoing learning. Some of our benefits include:
Aveshka is an Equal Opportunity Employer (EOE)